Job Description

The Delaware Hotel is looking for a front desk agent. This person must offer exceptional customer service, computer skills, communication/organization skills, be a team player and have a positive attitude!

What You’ll Do

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Willing to go above and beyond for guests (ex: helping them take luggage to their room)

Work environment and physical demands

• The shift would be 12 pm – 8 pm or 2 pm – 10 pm depending on the day. This shift does include weekends. Days off would potentially be Wednesday and Thursday.